Frequently Asked Questions

Products

Are your tools safe for all skin types?
Yes. All GlowHaus tools are dermatologist-tested and suitable for all skin types, including sensitive skin.

Is the LED Face Mask FDA-cleared?
Yes. Our Pro LED Face Mask uses clinically validated wavelengths and is FDA-cleared for home use.

How often should I use the tools?
For best results: LED Mask 4–5 times per week (10 min), Facial Steamer 3–4 times per week (9 min), Gua Sha daily (5 min).

When will I see results?
Most customers report visible improvement within 2–4 weeks of consistent daily use. 89% of our customers see results within 3 weeks.

Orders & Shipping

How long does shipping take?
US orders arrive in 5–8 business days. International orders 7–18 business days depending on location.

Do you ship worldwide?
Yes — we ship to over 50 countries. Free shipping on all orders over $45.

Can I track my order?
Yes. You'll receive a tracking link by email as soon as your order ships.

Returns

What is your return policy?
We offer a 30-day no-questions-asked return policy. If you're not happy, we'll refund you in full.

My item arrived damaged. What do I do?
Email us at support@glowhaus.store with a photo and we'll send a replacement within 24 hours.